:root{--primary:#0a2a6e;--primary-light:#1a4fae;--primary-dark:#051a45;--accent:#1e6abf;--accent-light:#3d8dd9;--success:#10b981;--warning:#f59e0b;--danger:#ef4444;--text-dark:#1f2937;--text-light:#6b7280;--border:#e5e7eb;--bg-light:#f9fafb;--shadow-sm:0 1px 2px 0 rgba(0,0,0,.05);--shadow-md:0 4px 6px -1px rgba(0,0,0,.1);--shadow-lg:0 10px 15px -3px rgba(0,0,0,.1);--shadow-xl:0 20px 25px -5px rgba(0,0,0,.1);--radius-sm:8px;--radius-md:12px;--radius-lg:16px;--transition:all .3s cubic-bezier(.4,0,.2,1)}.cancellation-hero{background:linear-gradient(155deg,#0a2a6e 0%,#1a4fae 45%,#1e6abf 100%);padding:80px 0 60px;position:relative;overflow:hidden}.hero-content{position:relative;z-index:1;text-align:center;color:#fff}.hero-icon{width:80px;height:80px;margin:0 auto 24px;background:rgba(255,255,255,.15);border-radius:50%;display:flex;align-items:center;justify-content:center;backdrop-filter:blur(10px)}.hero-icon svg{width:40px;height:40px}.hero-title{font-size:42px;font-weight:700;margin:0 0 16px;line-height:1.2;display:flex;justify-content:center;align-items:center}.hero-subtitle{font-size:18px;opacity:.95;max-width:600px;margin:0 auto;line-height:1.6;display:flex;justify-content:center;align-items:center}.cancellation-card{background:#fff;border-radius:var(--radius-lg);box-shadow:var(--shadow-xl);margin:-40px auto 0;max-width:1200px;position:relative;z-index:2;overflow:hidden;padding:50px}.info-banner{background:linear-gradient(135deg,#fef3c7 0%,#fde68a 100%);border-radius:var(--radius-md);padding:20px 24px;margin:0 0 24px 0;display:flex;align-items:center;gap:16px;border:1px solid #fbbf24}.info-banner-icon{width:40px;height:40px;background:var(--warning);border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0}.info-banner-icon svg{width:24px;height:24px}.info-banner-text{color:#92400e;font-size:15px;line-height:1.6;font-weight:500}.tab-icon{width:24px;height:24px}@keyframes fadeIn{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.cancellation-step{margin-bottom:40px;background:var(--bg-light);border-radius:var(--radius-md);padding:24px;transition:var(--transition)}.cancellation-step:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.step-header{display:flex;align-items:center;gap:16px;margin-bottom:20px}.step-number{width:48px;height:48px;background:linear-gradient(135deg,var(--primary) 0%,var(--accent) 100%);color:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:20px;font-weight:700;flex-shrink:0;box-shadow:var(--shadow-md)}.step-title{font-size:17px;font-weight:600;color:var(--text-dark);line-height:1.5;text-align:right}.step-image{border-radius:var(--radius-md);overflow:hidden;box-shadow:var(--shadow-md);transition:var(--transition)}.step-image:hover{box-shadow:var(--shadow-lg);transform:scale(1.01)}.step-image img{width:100%;height:auto;display:block}.refund-notice{background:linear-gradient(135deg,#dbeafe 0%,#bfdbfe 100%);border-radius:var(--radius-md);padding:20px 24px;margin-top:32px;display:flex;align-items:center;gap:16px;border:1px solid #60a5fa}.refund-notice-icon{width:40px;height:40px;background:#3b82f6;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0}.refund-notice-icon svg{width:24px;height:24px}.refund-notice-text{color:#1e40af;font-size:15px;line-height:1.6;font-weight:500}@media(max-width:768px){.cancellation-hero{padding:60px 0 40px}.hero-title{font-size:32px}.hero-subtitle{font-size:16px}.cancellation-card{margin:-30px 16px 40px;border-radius:var(--radius-md);padding:25px 15px}.tab-icon{width:20px;height:20px}.cancellation-step{padding:20px;margin-bottom:24px}.step-number{width:40px;height:40px;font-size:18px}.step-title{font-size:15px}.info-banner,.refund-notice{flex-direction:column;text-align:center;padding:16px}}.guide-wrapper{min-height:100vh;padding-bottom:60px}.guide-tabs{display:flex;gap:0;margin-bottom:40px;border-radius:var(--radius-md);overflow:hidden;box-shadow:var(--shadow-sm)}.guide-tab{flex:1;padding:20px 30px;background:linear-gradient(135deg,#f5f7fa 0%,#e8ecf1 100%);border:none;cursor:pointer;font-size:18px;font-weight:600;color:var(--text-light);transition:var(--transition);position:relative;text-decoration:none;display:flex;align-items:center;justify-content:center;gap:10px}.guide-tab::before{content:'';position:absolute;bottom:0;right:0;left:0;height:4px;background:linear-gradient(90deg,var(--primary-mid) 0%,var(--primary-light) 100%);transform:scaleX(0);transition:var(--transition)}.guide-tab:hover{background:linear-gradient(135deg,#e8ecf1 0%,#dce2e9 100%);color:var(--primary-dark)}.guide-tab.active{background:linear-gradient(155deg,#0a2a6e 0%,#1a4fae 45%,#1e6abf 100%);color:#fff}.guide-tab.active::before{transform:scaleX(1)}.guide-tab-icon{font-size:22px}@media(max-width:768px){.guide-card{padding:30px 20px;margin:0 15px}.guide-tabs{flex-direction:column}}.cancellation-tab-content{display:none;animation:fadeIn .3s ease-in}.cancellation-tab-content.active{display:block}.hero-breadcrumb{display:flex;align-items:center;justify-content:center;gap:8px;font-size:.95rem;margin-top:24px}.breadcrumb-link{color:rgba(255,255,255,.9);text-decoration:none;transition:color .2s}.breadcrumb-link:hover{color:#fff}.breadcrumb-separator{color:rgba(255,255,255,.6)}.breadcrumb-current{color:#fff;font-weight:600}